Leading Microsoft Solutions Provider  

Our Mission: Empower business through innovative technology and people.

Our Services

Client Reviews

Hear from our clients including: Harvey Norman Big Buys, Harris Farm, Coles Group, Aden & Anias, Baltow Apples, Short’s Liquor, Mitsubishi Heavy Industries, Faber Castell, Tempo, Genea, Advanced Chemicals, CSIRO and more…

Why work with Hands-on Systems?

Leading Industry Experts in Microsoft Dynamics ERP + CRM

Leading Microsoft Dynamics Partners Globally

As a leading Microsoft Dynamics Partner, we have successfully implemented business management systems into more than 1100 companies worldwide. A wholly Australian-owned company, Hands-on Systems was founded in 1985 and now has over 70 staff and offices in Sydney, Brisbane, Melbourne, Auckland and Manila.

Over 28 Years Experience Delivering and Supporting Client Solutions

Proven track record with over 1100 implementations:

With over 28 years experience in implementing software solutions across a broad range of companies the Hands-on Systems team brings extended expertise and understanding of specific industry challenges to your business. From the distribution channel, to warehouse and supply chain we optimise your processes, software and hardware giving you cost and time savings across the spectrum.

Multi-Award Winning Microsoft Partner

We are proud to have been awarded:

  • 2014 Microsoft Dynamics Reseller of the Year for Asia Pacific
  • 2014 Inner Circle for Microsoft Dynamics, an elite group of Microsoft’s most strategic Microsoft Dynamics partners from across the globe.
  • 2014 Member of Microsoft Dynamics Presidents Club – top 5% of channel partners worldwide 2014 Packaged Solution – Core Financials Award, Microsoft Dynamics Global Road to Repeatability Program.
  • 2014 Microsoft Australia Partner Awards (MAPA) finalist, for the Enterprise Resource Planning (ERP) Partner of the Year As a member of the Microsoft Dynamics Inner Circle and Presidents Club, Hands-on Systems is recognised as one of the top 5% of channel partners worldwide.

Furthermore, Hands-on Systems sits on the Dynamics International PAC Executive Council. The council is made up of 12 trusted global members who advise on and influence product development.

Hands-on Systems Offer Cloud + On-premise Deployment Options

Cloud Services

Hands-on Systems can implement business management solutions hosted on Microsoft Azure, or a private cloud offering as well as the traditional on premise approach or a hybrid solution depending on your organisation’s needs.

Dedicated Account Management Team

We provide IT services and solutions to national and international organisations, ranging in size from boutique companies to some of Australia’s largest organisations.

Using knowledge of available technologies and our experience enables us to design, implement and manage our IT services effectively, delivering efficiencies across a wide range of IT environments.  We offer:

  • Infrastructure design
  • Network integration
  • Software development
  • Hardware and software procurement
  • Backup and disaster recovery solutions
  • IT Support services including on-site, ad-hoc support, and helpdesk
  • Cloud services
  • Microsoft Solutions
  • Our engineering team keeps up to date with the latest technologies and maintains certifications from major vendors such as Microsoft, VMware, IBM, HP, Cisco, and Motorola.
Project Management Expertise: Sure-Step and Prince 2

Every implementation is managed by one of Hands-on Systems dedicated project managers.

Our project managers use their wide industry experience, their knowledge of professional project management methodologies and IT systems experience, as well as considering each implementation’s specific attributes and objectives. This allows Hands-on Systems to identify and minimise risk, eliminate expectation gaps and ensure systems are delivered on time and on budget.

In-house Software Development

We offer advanced software development services of the highest quality. Our developers provide a high standard of work, professionalism and care.

Each project we undertake follows the Microsoft Sure Step project management methodology with focuses on the quality of the product. We require clients to follow our methodology, which ensures that their requirements are met and they are involved throughout the project lifecycle.  This enables us to deliver solutions that meet and exceed our clients requirements. Hands-on Systems specialises in Microsoft products which means we are constantly up to date with current technology. The combination of delivering business solutions based on Microsoft Dynamics and our broad range of experience building business software solutions and services gives us the expertise and knowledge to provide first class service.

Microsoft Dynamics Help Desk and Support

We provide general support to clients in four ways:

  • Over the phone via the Support Desk from 7am to 7pm EST, Monday to Friday  – Just call 1300 191 000
  • Via remote login access  – http://login.handson.com.au/
  • Via email support@handson.com.au
  • In Person